Sunday, May 11, 2003

Good Service

Had bad customer service at a phone shop recently. The shop assistant was so coolly mechanic and efficient that the service felt metal cold. Just as I was suspecting he was a robot, he turned around and talked to a colleague in a thoroughly human and warm way. He even smiled generously. Who needs more warmth? A customer or a friend? Perhaps we should treat a friend like a customer and our customers as friends? What am I saying? Do we have to differentiate at all? Let's be as equanimous as we can to all. Can we treat everyone respectfully and warmly at the same time? Everyone is our friend and customer- especially to the Bodhisattva or Bodhisattva wannabe. JoinMailingList4LatestUpdates/Reply

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